Traveling through my work day recently, I realized that a lot of time and money are spent on making things right after someone goes about their business ignorantly. Sometimes, its not their fault: they dont know how to set up a new printer profile, hire an outside vendor or how people get certain campaigns set up. They just didnt know better or have the skills to figure it out on their own. But, thats not their fault – or is it?
When does ‘Office Ignorance’ become more than just a nuisance? When it costs money? Maybe someone screws up big time, in an obvious way and they get canned or have their budget stifled. But what about the larger resource we all lack: Time.
Can and should people of all statures be held accountable for taking the time to figure out how things work? When does is stop being your problem and become theirs? The truth is, it doesnt. You have to have a fantastic poker face, carry on and ‘get-r-done’. This can take a toll on even the best of us. The most people savvy employee will reach their boiling point.
Then what? Do you lose your best and brightest because they just cant deal with inconsistencies and lack of planning? Even worse, they stay, continue to appease you and become complacent never pushing the envelope for creativity. This benefits you in the short term, but in the long run defeats the purpose of hiring great people. You also do yourself a disservice by never learning how the company ‘machine’ works – making you less of a prospect should you try to find another job.
But should employees rock the boat? How do you deal with Office Ignorance creatively? Has it ever caused you to rethink your current situation?